Archive for

March 2011

Unsticking the stuck deal — On Product Management

Welcome to the stuck deal. Sales reps, sale teams, sales managers, and sales VPs see this all the time. In the midst of some win/loss analysis work, several of my clients have started to send these deals to me. “See what you can find out,” they say.

Based on dozens of interviews, my pal Alan examines why deals get stuck and what to do to get them moving again.

Posted by Steve Johnson 

ProDuct manager != proJect manager

As the Wikipedia definition states, the product owner cannot be the ScrumMaster. For non-agile folks, that also means that the proDUCT manager cannot also be the proJECT manager. It’s the fox in the henhouse. It says the person who owns the scope of the project cannot also determine the schedule. And besides, it’s a different skill set. Project managers typically work with a product for one iteration or release; product managers work with a product throughout its life cycle.

ProJECT managers focus on scheduling the deliverables for a single release.
ProDUCT managers focus on the business over the product's (multiple) releases.

Need help selling the idea in your organization. Download one of our free ebooks. The Strategic Role of Product Management focuses on the strategic role. Living in an Agile World reexamines the role of product management in an agile environment.

Filed under  //  product management  
Posted by Steve Johnson 

Elephants in the Room of Agile | NetObjectives

On a user group someone asked what the Agile elephants in the room were. As I was beginning to respond, I was thinking there were two or three. However, as I started writing, I came up with nine! I suspect I could have come up with more.

An agilist reflects on some of the major disconnects between agile and business. Some good insights here. Are you and your team victims of any of these?

Posted by Steve Johnson 

Friday fun: branding gone awry

I'm sponsoring my friend Liz in the Walk for Lupus but it's awfully hard to get involved when the home page looks like this:

Branding_gone_arwy

Logo-mania! AAArrrggghhhh!!!

Sarchasm aside, you can participate too. Go to http://www.kintera.org/faf/home/default.asp?ievent=447013

Posted by Steve Johnson 

10 Great Error Messages CIO.com

From the alphanumerically incomprehensible to the anger-abatingly astonishing, error messages have long been the computer's way of telling us we'll never truly understand it. Circular logic, tiny type, and an occasional flash of unexpected humor make error messages the Zeno's paradoxes of our time—and any PC's user all-too-frequent companion.

Posted by Steve Johnson 

Your price is (probably) not the problem — On Product Management

You can’t make this stuff up. While the rest of the Product Marketing team was working on a new pricing model, Michael had uncovered a huge hole in the underlying logic. No one had thought to understand the customer value. They had heard that the price was too high, so many times, from so many sales people, that they stopped questioning it.

Is price the driving issue? Do some win/loss (or hire Alan to do it for you) and find out what's really happening in your sales. Don't look at one; look at a bunch--and find the patterns.

Posted by Steve Johnson 

MySpace’s death spiral: insiders say it’s due to bets on Los Angeles and Microsoft — Scobleizer

I’ve been asking people involved what went wrong and two common themes have evolved:

1. Their bet on Microsoft technology doomed them for a variety of reasons.
2. Their bet on Los Angeles accentuated the problems with betting on Microsoft.

Nice assessment by Scoble, who believes that talent location and technology debt are the root causes of MySpace's failure. What decisions have you made that are limiting your opportunities for growth.

One "persona" that many product managers miss in their planning is "the system." Sometimes we have to do things to improve the health of the architecture or make it easier to build on. It drives sales people and execs crazy because features for "the system" don't demo... but, like a healthy work-out at the gym, you do it because it's good for you in the long-term.

Posted by Steve Johnson 

Is Product manager = product owner?

The agile community approaches often product management differently. Or at least takes another attempt to define an important role. Every agile method advocates for a market representative on every team. In Scrum this role is called the product owner. Because the developers of agile methods didn’t want to impose the industry baggage of product management on their “market representative” role, they called it product owner instead.

Wikipedia offers this definition:

The Product Owner represents the voice of the customer. He/she ensures that the Scrum Team works with the “right things” from a business perspective. The Product Owner writes customer-centric items (typically user stories), prioritizes them and then places them in the product backlog. A Product Owner can be a member of the Scrum Team but cannot be a ScrumMaster.

This seems fairly clear but alas, often fails in implementation. Many agilists argue that the product owner can also be the project manager and the product designer, even though all of the seminal works say explicitly otherwise.

One agile advocate claimed that the product owner was responsible for everything that developers didn’t want to do. Project management, design, QA, everything.

Let’s stick with the published works. The Product Owner (or product manager) represents the voice of the customer.

Need help selling the idea in your organization. Download one of our free ebooks. The Strategic Role of Product Management focuses on the strategic role. Living in an Agile World reexamines the role of product management in an agile environment.

Posted by Steve Johnson